Frequently Asked Questions
Everything you need to know about your Paragon Sports experience.
What are your shipping rates and delivery times?
We offer standard shipping (3-5 business days) and expedited options (1-2 business days). Shipping is free on all orders over $99 within the continental United States.
How do I initiate a return or exchange?
You can return unused gear in its original packaging within 30 days of purchase. Simply visit our online Returns Portal to print a prepaid shipping label.
Are your products covered by a warranty?
Yes, all products sold by Paragon Sports are covered by the original manufacturer's warranty. We are happy to assist you in coordinating repairs or replacements for defective items.
Do you offer professional equipment fitting?
Absolutely. We offer professional fitting services for ski boots, bicycles, and running shoes at our flagship location. Some virtual consultations are also available via video call.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and interest-free installment plans through Affirm.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number. You can also view your order progress by logging into your account on our website.